Applications
Operate · Improve · Integrate
Applications keep businesses moving
Oliver Kohler
IT Application Manager
I help keep business-critical applications reliable, maintainable and aligned with the people who rely on them.
IT Service Management
Incident · Change · Release
People & Processes
Connect · Coordinate · Deliver
About
Bridging business
and IT.
I work at the intersection of business teams, IT operations, internal teams and external service providers. My focus is on reliable operations, structured change and sustainable application landscapes.
I make operational complexity manageable through clear responsibilities, practical processes and systems people can rely on.
10+
Years of experience
ITIL / PRINCE2
Methodological background
Enterprise Applications
DMS · ECM · Business Applications
Stakeholder Management
Business · IT · Service Providers
The best ability is availability.
Selected Projects
From challenges to stable solutions.
Application Transition & Production Integration
From project delivery to stable production operations
Transition of a business-critical production application from the project environment into stable IT operations.
Focus Areas
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My Contribution
Defined operational processes and responsibilities and established clear support and escalation paths. Coordinated technical and organisational requirements across business teams, Application Operations, infrastructure teams, production-related IT teams and the external software vendor.
Business Application & Regulatory Operations
Reliable operations in a regulated environment
Operation and continuous improvement of a business-critical banking application with high requirements for stability, traceability and compliance.
Focus Areas
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My Contribution
Coordinated incidents, releases and changes and supported regulatory and audit-related requirements. Continuously improved operational documentation, responsibilities and support processes across business, IT operations, information security and external service providers.
Digital Process & DMS Integration
From manual process to digital workflow
Integration of a document-based business process into an existing DMS/ECM landscape.
Focus Areas
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My Contribution
Analysed the existing process and translated business requirements into an implementable target concept. Coordinated pilot activities and testing and prepared rollout, training and subsequent transition into regular operations together with the business team, DMS administration, data protection, information security and the external implementation partner.
Contact
Let's talk about applications.
If you'd like to discuss Application Management, IT Operations or Enterprise Application landscapes, feel free to get in touch.